Is this a pre-order?
Yes. We do not stock reels on a shelf. Orders are collected and batched to our overseas suppliers, which is exactly how we can sell below US retail prices.
How long until my order ships?
Most orders ship in about 2–3 weeks from the day you order. You will receive a tracking number by email as soon as it ships.
Why is it cheaper than big US stores?
We source from authorized overseas retailers where prices are lower, and we run with no storefront overhead — no shop rent, no warehouse of stock. The wait is the trade-off.
Are the strings genuine?
Yes — 100% genuine products from authorized overseas retailers. No fakes.
What if my string is out of stock at the supplier?
It happens occasionally. We will contact you and you can choose a full refund or a swap to another string of equal value. We never substitute without asking.
Can I cancel or get a refund?
Yes. If your order has not shipped yet, just email us and we will cancel and refund you in full. If a supplier runs out of your item, a full refund is always one of your options.
Do you ship to my state?
We ship to CA, OR, WA, AZ, NV, UT, CO, ID, MT, WY, NM, and TX. If you are outside those states, checkout will not accept the order yet — we hope to expand.
Do you offer stringing service?
TSS is online reel sales only. Stringing is a separate local service in Gardena, CA, and is not sold through this store.
Still have a question?
Email us at tss122111@gmail.com — a real stringer reads every message.